Overview
At NullX, we stand behind the quality of our products and aim to ensure your satisfaction with every purchase. Please review our return policy below:
Clothing Returns
We accept returns for clothing items within 1 week (7 days) of successful delivery.
Refunds will be issued to the original payment method once the returned item is received and inspected.
To be eligible for a return, the item must be:
- Unworn and unwashed.
- In its original condition with tags (if applicable).
- Accompanied by proof of purchase.
Non-Refundable Items
We do not offer refunds or returns on the following:
- Stickers packs
- Software (including digital downloads)
- Promotional items (e.g., free sticker packs included with purchases)
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Satisfaction Guarantee
If you are unsatisfied with any product that is not eligible for a refund (stickers, software, or promotional items), please contact us at [insert your email/contact info]. While refunds are not available, we will do our best to make it right, whether that means sending a replacement or working with you to resolve the issue.
How to Initiate a Return
- Email us at [insert your email/contact info] with your order number and details about the item(s) you wish to return.
- You will receive instructions on how and where to send your return.
Additional Notes
- Shipping fees for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
- We are not responsible for items lost or damaged during the return shipping process.
- Refunds may take 5–10 business days to process after the return is received.
Thank you for supporting NullX. If you have any questions, feel free to reach out—we’re here to help!